Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and M&L Innovations LLC ("Company," "we," "us," or "our"), the operator of the Sage Peregrine Platform, including its web application and Chrome browser extension (collectively, the "Service"). By accessing or using the Service, including through our Chrome extension, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access or use the Service.

1. Eligibility and User Accounts

The Service is intended solely for individuals who are at least 18 years of age. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

To use the Service, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2. Description of Services

Sage Peregrine Platform is a paid software-as-a-service (SaaS) platform, accessible via web and Chrome extension, that enables users to create real-time walkthroughs from a user's query, record journey steps, generate documentation using artificial intelligence, and provide support to end users.

3. Payment, Subscription, and Refunds

Access to the Service requires a valid subscription. We offer both monthly and annual subscription plans. All payments are processed securely by Stripe. By subscribing, you authorize us to charge your designated payment method on a recurring basis until you cancel your subscription.

Subscriptions automatically renew unless canceled before the end of the current billing period. You may cancel your subscription through your account dashboard or by contacting us at support@tryeverguide.com.

Refunds are only available for the current billing cycle and must be requested within 7 days of the charge. Annual plans are non-refundable once initiated, unless required by applicable law.

Refunds are also subject to usage. If your subscription plan includes a usage allowance (such as credits), any refund will be calculated based on the unused portion of your allocation. For example, if your plan includes 500 credits and you have used 250 credits at the time of the refund request, you will be eligible for a 50% refund of the subscription amount for that billing cycle. Used credits are not refundable under any circumstances.

4. Acceptable Use

As a condition of your use of the Service, including the Chrome extension, you agree that you will not:

• Use the Service for any illegal, harmful, fraudulent, or unauthorized purpose;
• Upload, post, or share any content that is unlawful, infringing, defamatory, obscene, or otherwise objectionable;
• Engage in spamming, abusive behavior, or interference with the proper functioning of the Service;
• Resell, sublicense, or commercially exploit the Service or any data accessed through it;
• Use any browser extension component of the Service to intercept, record, or manipulate content from websites or services you are not authorized to interact with;
• Violate any applicable laws or regulations.

5. User Content

The Service allows you to create and share user journeys and walkthroughs ("User Content"). You retain ownership of your User Content. By submitting or sharing User Content through the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, and use your User Content solely for the purpose of operating and improving the Service. We will not use your User Content publicly or for promotional purposes without your explicit written consent.

You represent and warrant that you have all necessary rights and permissions to grant this license and that your User Content does not infringe or violate any third-party rights or applicable laws.

6. Third-Party Services and Infrastructure

We rely on third-party services and infrastructure in connection with the operation of the Service, including but not limited to:

• Stripe for payment processing. Stripe's processing of your payment information is governed by their Terms of Service and Privacy Policy.
• OpenAI for AI processing. OpenAI processes content in accordance with their Terms of Use and Privacy Policy. OpenAI does not use customer data to train its language models when using their API, and neither do we.
• Google Cloud Platform (GCP) for hosting and infrastructure. Your data is hosted on GCP's secure and reliable infrastructure.

7. Intellectual Property

Except for User Content, all software, features, and other content associated with the Service, including but not limited to text, images, logos, and designs, are the property of M&L Innovations or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on any part of the Service without our prior written consent.

8. Termination and Suspension

We may suspend or terminate your access to the Service at our sole discretion, including for violation of these Terms. Where reasonably possible, we will provide advance notice. Upon termination, your right to use the Service ceases immediately. You are responsible for exporting your User Content prior to termination; we may delete all data associated with your account after 30 days.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, M&L INNOVATIONS AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless M&L Innovations and its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your User Content, or your violation of these Terms.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, USA, without regard to its conflict of law principles.

Arbitration Agreement: You agree that any disputes or claims arising out of or relating to these Terms or your use of the Service shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in Boulder, Colorado, USA. You waive your right to a jury trial and agree to resolve disputes on an individual basis, not as part of a class or collective action.

Opt-Out: You may opt out of arbitration by sending written notice to support@tryeverguide.com within thirty (30) days of first accepting these Terms. If you do not opt out, the arbitration agreement shall apply.

13. Chrome Extension Use

The Service includes a browser extension available on the Chrome Web Store. The extension may collect and transmit limited data (such as user clicks, page structure, or interface activity) solely for the purpose of providing Service functionality. The extension does not collect your browsing history, monitor unrelated websites, or access personal data without your explicit interaction or authorization.

By installing and using the extension, you agree to its integration with your browser and its use as part of the Service under these Terms and our Privacy Policy.

14. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information, including data from EU/UK residents. We work with third-party service providers that maintain their own data protection policies, and we review these for compatibility with applicable privacy standards. By using the Service, you consent to our data practices as described in the Privacy Policy.

15. Beta Service Participation

From time to time, we may offer Users access to pre-release or beta versions of certain features or components of the Service ("Beta Service"). By accessing or using any Beta Service, you agree to the following terms in addition to the rest of these Terms.

• Purpose: The Beta Service is made available so you may test features, provide feedback, report issues, and help us improve the Service before wider release.
• No Charge During Beta: The Beta Service is provided at no cost during the beta period. We will notify you before the beta period ends and before any paid plans begin.
• Pre-release Software: The Beta Service is experimental and may change at any time. It may contain errors or bugs, and performance or availability is not guaranteed.
• Confidentiality: You agree not to publicly share screenshots, feature details, performance information, or any other non-public information about the Beta Service without our written permission.
• Feedback: Any feedback, suggestions, or insights you provide regarding the Beta Service may be used by us without restriction to improve or develop the Service.
• No Obligations: You are not required to continue using the Service after the beta period ends. We may modify or end the Beta Service at any time.

16. Changes to These Terms

We may modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Service. Continued use of the Service after such changes constitutes your acceptance of the updated Terms.

17. Miscellaneous

• Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and us.
• Severability: If any provision is found to be unenforceable, the remaining provisions shall remain in full force.
• Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
• Assignment: You may not transfer your rights without our consent. We may assign our rights without restriction.

18. Contact Us

If you have any questions, concerns, or feedback, please contact us at support@tryeverguide.com.